Your Pet, Our Passion.

What if the food smells off or odd when I open it?

Sometimes pet food can have an unusual smell because of the raw materials and different factories where its made. If you're concerned, let us know here.

If you’re at all concerned, we would advise you not to feed the product to your pet and get in touch with our PetCare team. Please pass along the product and the batch codes and if you’re able to share a photograph of the product, that’s also super helpful.

We’re dedicated to ensuring our products reach you in tip top condition, so knowing everything we can about any mishap is extremely valuable. We apologise for any inconvenience.